Klientix ("we", "our", or "us") is committed to delivering real results for our clients. This Refund Policy outlines the terms under which refunds may or may not be issued for our services.
1. Nature of Our Services
Klientix provides a done-for-you appointment generation system built on a passive marketing follow-up engine. Our services include funnel setup, campaign management, CRM automation, and lead-to-appointment conversion systems. Because significant time, resources, and setup work are invested upon onboarding, all fees are subject to the terms below.
2. Pay-Per-Appointment Model
For clients on our Pay-Per-Appointment (PPA) plan, charges are only applied when a confirmed appointment is booked through our system. Because you are not charged in advance for results, no refunds are applicable to appointment charges once an appointment has been logged and confirmed in our system.
3. Setup Fees
Any one-time setup or onboarding fees paid to Klientix are non-refundable once the setup process has been initiated. This includes funnel builds, CRM configuration, integrations, and campaign creation. If setup has not yet begun at the time of your cancellation request, a full refund of the setup fee may be issued at our discretion.
4. Monthly Subscription Plans (If Applicable)
For clients on a monthly plan, the following applies:
Cancellations must be submitted before the next billing cycle to avoid being charged for the following month.
No partial refunds are issued for unused days within a billing period.
Refunds are not issued for months already billed and delivered.
5. Disputes & Chargebacks
We strongly encourage clients to contact us directly before initiating any dispute or chargeback with their bank or payment provider. Unauthorized chargebacks on legitimate charges may result in immediate suspension of your account and services. We are always willing to resolve issues fairly and promptly through direct communication.
6. Exceptions
Refunds may be considered on a case-by-case basis if:
A billing error occurred on our end.
A duplicate charge was processed.
Services were never delivered due to a fault on our part.
To request a review, contact us within 7 days of the charge in question.
7. Changes to This Policy
We may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date.
8. Contact Us
For any questions or refund requests, reach out to us at:
[email protected]